www.eurosoft-systems.com

ESL has worked on a number of technology projects to bring various ideas and visions to the proof of concept stage. These technology components can easily be integrated to ESL's other products to allow, for example, CTI integration and full content management from within EventMan and DocumentMan.

EventMan is a configurable workflow engine, allowing a number of participating companies to share a workflow environment as a community through the Internet, an intranet or an extranet. With full auditing, procedures, alarms, reporting and archiving facilities, EventMan covers all aspects of workflow management through a customisable interface, with the ability to add extra functionality through tailored plug-in components. Optional modules for e-payments, document image management and CTI (computer telephony integration) are also available. ESL also provides an EventMan Developer Toolkit SDK, enabling other software vendors to integrate the EventMan workflow engine into their applications.


	>> EventMan Features: >> Web based application for global access >> Community data sharing >> Graphical workflow designer >> Integration with existing databases and applications >> Integration with MS Outlook and MS Exchange >> Optional Document image management and E-payments modules >> Comprehensive audit trails >> CTI support >> Multi-lingual and multi-currency solution >> Alarms, alerts and escalations >> Online procedures >> Detailed reporting and MIS


	>> Instant, Global Access The EventMan solution is a highly flexible workflow engine that allows one or more participants (such as a core company, its clients, partners and suppliers) to share a workflow environment as a community. Each community participant or member can have a different user interface to the system, with their own security access and permissions. Community members can interact with each other to share data, documents and images whether they are an individual user, part of an external workgroup or within the core company. User access to the system can be one-way only - either generating work items into the system or receiving alerts and reports from the system - or two-way, with security access restrictions to data configured as required. As EventMan is an Internet browser based application, all related data and application files are located on central web and application servers - users can access EventMan from any Internet ready PC anywhere in the world. The system can be run in-house by the client, or by ESL Services as a hosted application.


	>> Streamlining Business Processes EventMan has been designed to enable users to manage jobs, tasks, exceptions, events and issues as they occur, in accordance with pre-defined workflows. These workflows can be refined and updated at any time, and procedures can be logged against each version. Certain work items can be generated automatically and passed into EventMan from other database systems and data sources. EventMan will help to increase productivity and streamline business processes by recording and tracking relevant data, reacting to the outcomes of complex logical branching, running scheduled tasks, triggering pre-set alarms, archiving information and building a multimedia database relating to each item. All user access is automatically recorded within each work item with date/time stamps and user ID stamps to form a comprehensive, non-editable audit trail. Users may add their own free text notes, communication logs and file attachments (all electronic file formats are supported) to work items.


	>> Cue Cards Call scripting and prompting are handled through EventMan’s cue cards. The cue cards can be configured and adapted by the administrator and allow complex logical branching and decision trees to be created for a variety of possible outcomes. According to the outcome, a number of different fulfillments can be invoked, such as sending an email or fax, escalating a work item to a supervisor, automatically routing a work item to another user, generating an alert or report, or closing a work item. Different cue card packs can be set up for each individual workflow step, providing a highly detailed level of control over each aspect of the workflow process.


	>> Adaptable Skins EventMan has been designed as a web application, and can therefore access system data across the Internet through different interfaces, or ‘skins’. The skins are a series of specially designed web pages and can be tailored to control the look and feel of buttons, icons, data layout, colour schemes and corporate identity. Each client can have their own unique EventMan skin, and other participants of the EventMan system, such as the client’s suppliers, partners or subsidiaries, can each access the system via a different skin if required, allowing restricted access to individual fields, data sets or whole modules. Access can also be controlled by the administrator through user and user group permissions, and/or smart card security.


	>> Customisation And Integration Full reporting and management tools are included within the system, with automated processes for the generation of communication log reports, statistics and management information. ESL can provide bespoke reports tailored to each client’s needs as part of the installed solution. Computer Telephony Integration (CTI) support is also available as an option using ESL’s CallMan™ technology. Bespoke plug-in modules can be created for specific applications and added to EventMan at any time, enabling ESL to hone individual solutions to each client’s exact requirements. EventMan has multi-lingual and multi-currency support and is completely scalable. As the EventMan framework is modular, it can be integrated with existing applications and data sets to avoid duplication of data, re-keying and re-training. EventMan has been developed around a Microsoft SQL Server database and runs as a seamless front-end to legacy systems, requiring minimal hardware to run.


	>> Tailored Plug-ins Every user’s requirements in terms of logical workflow, reporting, data capture and fulfillment will be different. With this in mind, ESL designed EventMan as a workflow engine that can be tailored to each client’s needs through the use of plug-ins. A plug-in is a discreet set of functionality which ESL develops for a specific purpose, such as purchase orders, sales leads, trade failure, bug tracking, call centre activity, online ordering, etc. The list is infinite and relates to the user’s individual workflow requirements and business process needs. When the plug-in is built, it is made available to the user, who can then subscribe to it through their EventMan system. This means that new plug-ins can be written and added to the system at any time, extending functionality to other departments or areas of the business as required.


	>> Graphical Workflow Designer ESL has developed an intuitive Graphical Workflow Designer (GWD) for EventMan that allows users to build workflows quickly and easily through a drag and drop interface. The GWD may be used to edit existing workflows and is integrated with the cue cards system, enabling users to build cue card packs with many outcomes and complex logical branching in a simple and structured way.


	>> A Hosted Solution EventMan can be run by the customer in-house, requiring a network infrastructure, dedicated servers and the availability of IT staff to administer the system. Alternatively, ESL offers EventMan as a hosted software solution. This means that clients implementing the system do not need to invest in the software as an up-front cost, or the hardware to run the system. All data is held centrally in a secure environment and all server hardware and software is managed by ESL Services, so no technical IT skills are needed by the customer. The hosted version of EventMan is charged out according to a monthly ‘pay as you go’ structure, enabling clients to scale their use of the system at any time.

home page | sales | email eurosoft