>> Tailored Support

ESL assists clients with a dedicated helpdesk and technical support team, providing on-site assistance, telephone and email support. Tailored service level agreements (SLA’s) are developed for each customer to ensure that individual requirements are covered. Clients can interact with the helpdesk’s EventMan system across the Internet to log and track any change requests, bugs and software incidents. Remote access diagnostic software can be used to identify and resolve software issues from ESL’s own offices.