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Using ESL’s own EventMan system, clients are assured of a comprehensive incident tracking service that can be monitored remotely, with facilities for client data entry, bug reporting, telemetry and status reporting. Unique reference numbers are generated for reported incidents, bugs, queries and change requests, with a workflow profile automatically sending the incident to the correct ESL recipient for action. Incidents are updated with notes, multimedia attachments and audit trails and can be accessed by clients over the web.
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